1.Refunds at a glance
Your money stays with Skillmopro until you approve the work. That is why we can refund you if something goes wrong.
| Situation | What you get |
|---|---|
| You cancel before work has started | Full refund |
| The expert cannot start, or misses the delivery date by more than 3 days without delivering | Full refund |
| The work does not match the offer, and revisions do not fix it | Full or partial refund, after we review the order |
| You both agree to stop after part of the work is done | Refund for the part not done |
| You change your mind after work has started | Partial refund, depending on the work already done |
| You approved the delivery and the order is complete | No refund |
| You paid someone outside Skillmopro | Not covered, we cannot refund it |
2.How to cancel an order
- Before work starts: write to us in the order chat or contact support with your deal code (for example SMP-ABC123). The order is cancelled and you get a full refund.
- After work has started: tell us in the order chat. We talk to the expert and agree a fair refund for the work not yet done.
- If the expert cancels, you always get a full refund for work not delivered.
3.How to ask for a refund
Contact us within 14 days of the delivery date (or of the promised delivery date, if nothing was delivered). Send:
- your deal code,
- the email of your Skillmopro account,
- a short reason, and screenshots if they help.
Use the Contact support page or email [email protected].
4.What happens next
- We reply within 2 working days.
- We look at the offer, the chat and the delivered work, and we may ask both sides questions.
- We tell you our decision within 7 working days.
5.How you get your money back
- Refunds go back the same way you paid. For bank transfer or Raast, we send it to a bank account in your name.
- We send the refund within 7 working days after it is approved. Your bank may take a few more days to show it.
- If a fee was charged and you get a full refund, the fee is refunded too.
6.Coins for freelancers
- Free coins are a welcome gift. They have no cash value and are not refundable.
- Coins you bought and have not used can be refunded within 7 days of purchase.
7.Bank disputes and chargebacks
Please contact us before opening a dispute with your bank. Most problems are solved faster this way. If a dispute is opened, we share the order details with the bank or payment partner so they can decide.
Payments made outside Skillmopro are not protected by Safe Payment. Never send money to an expert directly.
Questions?
Write to us at [email protected] or call +92 330 9212248. We reply within one working day.
Skillmopro TechnologiesRegistered office: Sajjad Street, Mohalla Farooq Abad, Dhoke Mustaqeem, Rawalpindi, Punjab, Pakistan